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Complaints Policy


  • Atlantic House, 45 Hope Street, Glasgow G2 6AE
  • 0141 404 0075
Working Hours

  • Monday8:30am - 5pm
  • Tuesday8:30am - 5pm
  • Wednesday8:30am - 5pm
  • Thursday11:00am - 7pm
  • Friday8:30am - 5pm
  • SaturdayClosed
  • SundayClosed

Customer Complaints Policy

To raise a complaint or concern, please contact: The Managing Director, Emcare, Atlantic House, 45 Hope Street, Glasgow G2 6AE, Telephone: 0141 404 0075, option 1 Email:

  • We will acknowledge your complaint either by telephone, email or a letter.
  • We will investigate your complaint and resolve it as quickly as possible.

Many complaints can be resolved informally, but, if appropriate, we may ask you to provide a written account of your complaint for our records.

We aim to provide a full reply as quickly as possible.

If you are not satisfied with our response, please contact us again explaining the reasons why you are not satisfied with our response.  We will investigate further or suggest a meeting to try and resolve any outstanding issues. If you remain dissatisfied with this, your complaint will be sent to an independent body.

The final arbitrator will be the Clinic Regulator:

Health Improvement Scotland, Delta House, 50 West Nile Street, Glasgow, G1 2NP